Over 10,000 credit card related complaints in 2007-08: Govt | business | Hindustan Times
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Over 10,000 credit card related complaints in 2007-08: Govt

business Updated: Oct 22, 2008 11:00 IST

The banking ombudsmen had received 3,087 credit cards related complaints against foreign banks and 7,020 charges against the Indian banks in 2007-08, the Rajya Sabha was informed on Tuesday.

The number of credit card related complaints of the foreign banks and Indian banks stood at 2,187 and 5,501 respectively for 2006-07, Finance Minister P Chidambaram told the house in a written reply.

He further said that the Reserve Bank had undertaken a study on the credit operations of banks, which also included issue of un-solicited calls.

The central bank guidelines provide that any loss arising out of misuse of such unsolicited cards will be the responsibility of the card issuing bank only and the person in whose name the card has been issued cannot be held responsible for the same, Chidambaram said.

He further added that a RBI circular issued earlier advised the banks that unsolicited credit cards should not be issued.

"In case an unsolicited is issued and activated without the consent of the recipient and the latter is billed for the same, the card issuing bank shall not only reserve the charges forthwith, but also pay a penalty without demur to the recipient amounting to twice the value of the charges reversed," the circular stated.