Regulator seeks more powers to impose penalty for call drops | business | Hindustan Times
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Regulator seeks more powers to impose penalty for call drops

Worried over worsening call drop menace, the Telecom Regulatory Authority of India (Trai) on Wednesday asked the government for powers to penalise mobile operators as most of them have failed to meet the quality benchmark in this regard.

business Updated: Jun 02, 2016 09:09 IST
The SC recently quashed a rule of Trai which mandated telecom operators to compensate consumers Rs 1 for each call drop with upper limit at Rs 3 a day.
The SC recently quashed a rule of Trai which mandated telecom operators to compensate consumers Rs 1 for each call drop with upper limit at Rs 3 a day.(REUTERS)

Worried over worsening call drop menace, the Telecom Regulatory Authority of India (Trai) on Wednesday asked the government for powers to penalise mobile operators as most of them have failed to meet the quality benchmark in this regard.

“As the Supreme Court in its judgement has observed that Trai does not have power to impose such (call drop) penalty on telecom operators, we wrote to DoT on Wednesday for amendment in Trai Act to give us more power,” Trai secretary Sudhir Gupta said.

The SC recently quashed a rule of Trai which mandated telecom operators to compensate consumers Rs 1 for each call drop with upper limit at Rs 3 a day.

At present, disputes between consumers and telecom operators are not taken up by consumer courts as a SC judgement of 2009 had barred seeking any such relief under the Consumer Protection Act.

The National Telecom Policy 2012 envisages “to undertake legislative measures to bring disputes between telecom consumers and service providers within the jurisdiction of consumer forums established under the Consumer Protection Act”.

However, it is yet to be executed by the government.

Trai on Wednesday published result of test drive conducted in Delhi between May 3-6, and in next 15 days will publish result of test drive conducted in 12 cities.

The report said “All 3G networks; 2G networks of Airtel and MTNL and CDMA network of RCom have shown degradation in performance”.

In the latest test drive conducted by Trai in Delhi, state-run telecom operator MTNL failed on all network-based quality of service parameters.

“Airtel, Vodafone, Reliance, Aircel and Idea need to further improve the call drop rate performance. The CDMA operators and MTNL need to improve across all parameters, in order to offer acceptable levels of service,” Trai said.