Reliance Life Insurance has been accorded the ISO 9001-2000 certificate, making it the second company operating in the life insurance space in the country to get this quality standard covering all functional areas.
Reliance Life Insurance Company (RLIC), an associate firm of Reliance-ADAG company Reliance Capital, bagged the certification on account of superior management systems in key areas of quality, customer and process orientation, a statement here said.
"This certification is a significant milestone in our continuous quest to offer innovative products, outstanding services and improved customer satisfaction," RLIC CEO P Nandagopal said commenting on the development.
The latest certification, awarded by Bureau Veritas, is valid till 2010 subject to certain provisions like operation of RLIC's systems.
RLIC, which was formed after Reliance Capital acquired AMP Sanmar in 2005, today has over 20 products -- 16 of which cater to individuals and the other four provide employees benefits, the statement added.