Taking over at a very crucial time, the new (interim) CEO of Satyam Computers, Ram Mynampati, today said the company would meet the customers in the next two weeks to explain to them the entire "unfortunate events" and seek to retain their confidence.
Addressing employees, he said in a statement, "We will now be a better company and that we shall soon be a successful case study of how organisations have turned over a new leaf. We will be meeting many of our customers in person, over the next two weeks."
Seeking apology, the new CEO said, "On behalf of our new leadership team, I apologise to you for the uncertainty and inconvenience that this incident has caused to you and your families. Increased focus on transparency at all levels, integrity and ethical functioning will be ensured."
He said the company would also meet the employees onsite and in these sessions, the company would explain to them what happened, and articulate the actions that are being taken to retain your confidence in the company.
"A series of extremely unfortunate events led to this. A SWAT team, consisting of senior leaders, has been formed. Many of them are Satyam veterans with a minimum of ten years experience in our company and more than twenty years in the industry," he said.
This team will support him to steer Satyam through this challenging phase. The team represents all customer facing units, key horizontal competency units and critical support units, he said.