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Tata Tele scraps attendance to motivate staff

business Updated: Sep 12, 2013 23:23 IST
Himani Chandna Gurtoo
Himani Chandna Gurtoo
Hindustan Times
Highlight Story

The boss wants to know what you did. Not where you are.

Do you really need to show up in office every day on time to deliver on your work expectations? Maybe not, if the example of Tata Teleservices Ltd (TTSL) is anything to go by.

Moving towards a new-age talent management system, the telecom company done away with the habit of staff members marking their attendance. The company now does not have a daily time-sheet, card swipe or turnstiles to monitor staff attendance. Instead, they are evaluated on their performance.

“We have taken a liberal view on the working time of an employee,” said S Varadarajan, executive president, human resources, TTSL. “The benefit for employees is that they can focus on their work rather than fret over their attendance. Apart from this, we provide opportunities to work from home depending upon the need of an employee.”

The company now evaluates staff performance on parameters aligned to business goals, such as productivity and work quality. The general practice of evaluating employees on the work-hours they put in may not be reveal the true picture, as the time spent in office may not be productive, TTSL officials said.

It is still not an entirely free hand for the staff, though. There is a sort of oblique attendance system, as the company records the time an employee spends on its network, from logging in to logging out. “It is all between reporting manager and employee. This attendance system has proven to be more beneficial as the coordination and working relationship between the employee and manager has increased,” Varadarajan said.

He added that TTSL has not encountered incidents of a lenient system being misused by employees.

HR experts say this is a positive step, as it would help retain talent in the telecom sector, which is struggling with regulatory muddles, and infuse employee loyalty.

Employment website Naukri.com has found that India’s telecom sector has shown the highest dip in hiring activity this August, in a range of 13 -14%, when compared to the previous month.

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