The consumer forum has directed the Russian airline Aeroflot to pay Rs 83,500 to a woman, for not allowing her to board its flight to Milan from Delhi, despite having a valid VISA.
The Russian federation airline, one of the oldest in the world, had stopped the woman from taking the flight saying she had not produced the invitation letter from Italian embassy.
The New Delhi District Consumer Disputes Redressal Forum said Aeroflot did not allow the woman to board despite there being no impediment from immigration authorities.
It added the airline "contested the case for four years without any sufficient legal basis and harassed complainant. Holding opposite party (Aeroflot) guilty of deficiency in service, we direct it to refund Rs 20,000 (cost of the cancelled return ticket) and cancellation charges of Rs 13,500.
"Aeroflot is clearly guilty of holding departure despite valid VISA with her... We also award damages inclusive of litigation cost to the tune of Rs 50,000," the bench presided by C K Chaturvedi said.
In her complaint, Punjab native Raj Rani had said she had booked Aeroflot tickets for Delhi to Milan flight via Moscow on August 24, 2008 but she was denied boarding pass at New Delhi airport despite having a valid VISA on alleged ground that she was not carrying the invitation letter from the Italian Embassy.
She had added that Aeroflot had not informed her aboutthis requirement when she had booked the tickets.