For failing to provide vegetarian food to passengers on board, district consumer disputes redressal forum, Chandigarh, has directed Air India Limited to pay `5,000 as compensation, along with `3,500 as cost of litigation, to a Sector-49 resident.
Karan Singla had submitted before the forum that he had booked two return tickets between New Delhi and Kochi in December 2013.
He said during the return flight from Kochi to New Delhi, when the meals were served, Singla requested the flight crew to provide him vegetarian food, but they replied that it had finished and they could only arrange for a salad. He alleged that the airlines even failed to provide him food at the airport terminal.
Denying any deficiency, Air India Limited claimed that usually the number of meals was arranged roughly on the basis of number of passengers travelling with respect to their meal preferences. Further, they refuted the allegation that the flight crew refused to serve food to the complainant. They claimed that since there were no dining facilities at the terminal building, the crew could not provide him a meal on arrival.
Consumer forum, presided by PL Ahuja on November 3, said, “There is definite evidence of deficiency in service on the part of the airlines in not providing vegetarian food to the complainant due to which he had to remain hungry during the whole journey and suffered inconvenience.”