Terming it guilty of causing harassment and deficiency in service, the district consumer disputes redresssal forum, Chandigarh, has directed ICICI bank to pay Rs 10,000 as compensation to a war veteran for delay in issuance of no-due certificate (NDC) for a vehicle loan.
Disposing of a complaint filed by Lakhvinder Singh, an ex-serviceman residing in Zirakpur, the consumer forum presided over by PL Ahuja, on September 15, also directed the bank to pay Rs 5,000 as cost of litigation.
“The complainant cleared the whole outstanding amount in November 2010, and the bank should have issued an NDC to the complainant then and there. The complainant is a senior citizen, ex-serviceman and a war veteran of the 1971 Indo-Pak war, who also underwent a neuro surgery operation in March 1999. However, it seems that the bank officials did not pay due regard and respect that he deserved. It was only due to the insensitive and callous attitude of the bank that he was compelled to knock the doors of this forum to get justice,” the forum observed, while holding the bank deficient in services for not issuing NDC till July 2014. The bank issued the NDC to Singh during pendency of the complaint.
Singh had taken a car loan of Rs 6.65 lakh from ICICI bank in June 2006 for a period of five years. He said he deposited the full payment of the loan in November 2010, well before the loan term ended.
The complainant contended that after paying all outstanding dues and completing all formalities, he applied for an NDC, but it was not issued by the bank and thus he could neither get the car registered or transferred to his name nor could he sell it further.
Denying the allegations, ICICI Bank said they never refused issuance of the NDC to the complainant at any stage. The bank said as a process, the NDC was handed over to the party either in person or through a duly appointed representative, who had been authorised to collect it to avoid any misuse. However, the complainant never approached the bank for an NDC, it contended.