Failure to maintain the record of the treatment given to a patient cost a doctor dear as he will have to pay Rs 1 lakh as compensation to a Barnala resident for deficiency in services.
The Punjab State Consumer Disputes Redressal Commission dismissed the appeal filed by Dr Bharat Vipan of Bharat Surgical and Maternity Centre, Barnala, against the orders of the consumer forum, Barnala, in February 2010, holding him guilty of “unfair trade practices and deficiency in services”.
The consumer forum had directed Dr Vipan to pay Rs 1 lakh as compensation besides paying Rs 55,000 spent by Malkiat Singh on treatment along with Rs 11,000 as litigation expenses.
The commission presided over by JS Klar on September 26, while dismissing the appeal, held, “The non-maintenance of the record, which was mandatory from a doctor, is an unfair trade practice on his part.”
The order read, “The doctor wants to wriggle out contending that as per the regulation, the record of only the indoor patient is required to be maintained. We are not impressed with the submission.”
Malkiat alleged that he was suffering from fever, loss of appetite and weakness, so his son on January 18, 2009, took him to Dr Vipan for treatment. He alleged that the doctor prescribed him medicines. He alleged that despite repeated visits to the clinic for nearly two months there was no relief. Even after being admitted to the clinic there was no improvement, so in February 2009, he was taken to DMCH, Ludhiana, for proper diagnosis and treatment and was admitted there on February 17, 2009, and remained there till February 28, 2009, for the treatment of gall bladder stones and infection in kidney which had spread to the abdomen due to improper treatment, necessitating an operation, he claimed.
Denying any deficiency or negligence in treatment, Dr Vipan said the complainant is an old man of 73 and a known case of hypertension and diabetes for 14 years. He said Malkiat took irregular treatment.