A car-dealer has been asked to pay Rs 50,000 to a Sector-19 resident for not providing documents regarding the sale of a car to the customer because of which he had to drive it around with the temporary registration number for seven months.
Disposing of the complaint filed by Kitab Singh, the consumer disputes redressal forum here has directed Padam Motors Private Limited to issue the sale letter and all other documents of the car without any charges, so as to facilitate the car's registration. The Rs 50,000 includes Rs 40,000 as compensation and Rs 10,000 as cost of litigation.
Kitab Singh had purchased a Chevrolet Sail U-VA CS (diesel) car in March 2013 by paying Rs 5.7 lakh. He said that the after handing over the vehicle, he was asked to collect the sale letter the next day.
However, despite making several visits to the car-dealer and paying the entire price of the car, the sale letter was not issued to him. In the meantime, the registration charges increased.
In its defence, Padam Motors Private Limited denied any deficiency, saying that the sale letter of the car was not issued to Kitab Singh as he had failed to supply his salary slip, which was a pre-requisite for availing the corporate discount, and in spite of that the complainant was delivered the car.
The consumer forum, in its order dated November 29, made it clear that it was not satisfied with the car-dealer's argument: "Once the dealer - Padam Motors Private Limited - had delivered the vehicle in question to Kitab Singh, on receipt of an amount of Rs 5.70 lakh towards it, later on, it cannot refuse or deny issuance or supply of the sale letter to the complainant on the pretext or plea of non-supply of any document by him…The deficiency in service and indulgence in unfair trade practice on the part of car dealer is writ large."