If in SAS Nagar and in distress, do not dial the police control room (PCR) number 100, unless you want to spend time listening to the Hollywood movie Titanic’s theme music.
If you are lucky and do manage to get a cop dispatched to help you, chances are that he will be drunk and, instead of solving your problem, will start questioning you.
This is what happened to a woman resident of Sector 94, who sought help from the police after being thrashed by her brother-in-law on Sunday night.
Despite dialing the PCR number many times at around 10pm, complainant Aamna Khan, who works as a domestic help, was always greeted by the Titanic theme music. Later, HT tried calling on the number, and found that it was constantly busy between 10.20pm and 10.50pm. Finally, when the person manning the helpline number responded, he showed no interest in what was being said.
Following this, HT contacted Sohana station house officer (SHO) Rajiv Kumar, who sent a constable to the spot. The constable, however, kept questioning Aamna, while arguing that the area did not fall under his jurisdiction. Others present with Aamna said the constable and another cop accompanying him appeared to be in an inebriated condition.
The complainant told HT: “Two cops came on a motorcycle and for at least half an hour kept questioning me about where I resided and how I contacted the cops.”
NOT THE FIRST TIME
It was only after the SHO was approached once again that he got the matter sorted out.
In the past, too, residents have complained about being unable to get through to the cops on the PCR number 100. Many a times, the call gets connected to Chandigarh or Rupnagar. Earlier this month, an accident victim had to go through similar hardship, when he tried to call the number.
Accepting fault in the system, senior superintendent of police (SSP) Gurpreet Singh Bhullar said: “In the past, too, we have received complaints about the PCR number. There is an issue with the service provider. I will personally take up the matter and get it sorted out on priority.”