The district consumer disputes redressal forum, Chandigarh, directed a coaching institute to pay Rs 25,000 as compensation for its failure to refund fee even when the Sector-15 student left course.
Mayank Tiwari, 15, had moved the forum through his father against FIITJEE Limited, alleging deficiency in services for failing to refund Rs 1.46 lakh deposited as fee by him for a course that he had left after being "unsatisfied" with teaching methods.
The forum presided over by Rajan Dewan, on May 16, directed FIITJEE Limited to refund the balance fee after deducting the proportionate fee till June 2013 along with paying Rs 7,000 as cost of litigation.
Mayank had taken admission in FIITJEE's "Pinnacle - Two Year Integrated School Program for IIT-JEE". He had been taking his coaching classes since April 18, 2013, but realised that the method of teaching was not up to the mark as assured by FIITJEE, at the time of admission. Ultimately, being unsatisfied, he requested FIITJEE to refund the fee paid by him and he had stopped attending the classes from June 8, 2013.
Contesting the allegations, FIITJEE Limited denied that the standards of coaching were not up to the mark. They denied that the complainant or his father ever made any representation with regard to the coaching staff or the method of coaching and even denied ever assuring of refund of fee within seven days.
As the coaching institute failed to produce attendance record of the student, the forum failed to believe the contention of the institute that Mayank attended classes till July 2013.
Holding the coaching institute grossly deficient in rendering proper service, the forum stated: "The coaching institute at best could have charged the proportionate fee till the last day of the month in which the complainant opted out. The coaching institute cannot be allowed to swallow the hard earned money of consumers (like the complainant) by taking shelter under some self-serving clauses in the form incorporated by them just to advance their purpose."