The district consumer disputes redressal forum, Chandigarh, has directed Noida-based Shree Shyam Packers and Movers to pay Rs 10,000 as compensation for misplacing 13 items belonging to a Dhanas resident while transporting a consignment from Noida to Chandigarh.
Disposing of the complaint of Dheeraj Kumar Dubey, the forum also directed the firm to pay Rs 26,280 to the complainant towards cost of missing articles of the consignment along with Rs 7,000 as cost of litigation.
Dubey, while shifting from Gurgaon to Chandigarh, had hired the services of Shree Shyam Packers and Movers for transporting his motorcycle and other articles. He paid Rs 3,500 as advance to the firm and the balance amount of Rs 3,803 was to be paid at the time of delivery.
Dubey alleged that the consignment was received by his mother in Chandigarh. At the time of receiving the consignment, his mother requested the official to wait for some time as she wanted to count and check the items properly, but the latter unloaded the consignment hurriedly. Later, the official said one gas cylinder was missing which would be handed over after three days to them. “The consignment was handled by the opposite party in a careless manner; all the seals were opened and 13 items missing valuing Rs 26,280 were found missing,” the complainant alleged.
The complainant said that he immediately informed the Shree Shyam Packers and Movers about the damage and loss caused to him upon which he was told that their employee would visit his house to assess the loss but nobody came.
The forum held, “The act of the firm in not delivering the consignment in a safe and intact condition to the complainant and thereafter refusing to compensate him for the loss.”