The district consumer redressal forum, Chandigarh, has directed Thomas Cook (India) Limited to pay rs10,000 to a Panchkula resident as compensation for refusing to cancel a booked tour and not providing a refund of the amount paid for it.
Disposing of a complaint filed by Chander Mohan Bhargav, a resident of Sector 8, Panchkula, the consumer forum has also directed the Thomas Cook (India) Limited to refund `25,000 of the `50,000 paid by Bhargav to Bhargav for the tour. It also directed the company to pay an additional `7,000 as cost of litigation.
In his complaint, Bhargav said he opted for the company's 'Group Europe Tour', for which he was supposed leave in May. However, after he began to complain of hypertension and palpitation, he was advised to bed rest. Following this, he wrote to the company seeking a cancellation of the tour and a refund of his deposit after making the necessary deductions.
Denying any deficiency in its services, Thomas Cook argued that its terms stated no money was refundable.
On September 23, the consumer forum, presided over by Rajan Dewan, held, "Once Thomas Cook (India) Limited received a written request from the complainant, it became obligatory on their part to have responded to the same, but they failed to do so to their own detriment.
Therefore, the action of forfeiting the entire amount of the complainant amounts to deficiency in services and unfair trade practice.