Consumer harassment gets a jolt | chandigarh | Hindustan Times
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Consumer harassment gets a jolt

chandigarh Updated: Nov 10, 2012 19:55 IST
HT Correspondent
HT Correspondent
Hindustan Times
Punjab State Power Corporation Limited

Punjab State Power Corporation Limited (PSPCL) has decided to introduce a new system of self-attested test report from consumers for the release of new power connection.

It abolishes the practice of submitting test report from the license contractor and its subsequent physical verification by the PSPCL officials. "The decision will apply to all categories of consumers, except people in the agriculture pump set (AP) category," a state government spokesperson said here on Saturday.

In a meeting here with the PSPCL chairman and managing director, KD Chaudhri, deputy chief minister Sukhbir Singh Badal reviewed the progress of the PSPCL in ensuring uninterrupted and quality supply of electricity to consumers. The new decision would save the consumers from undue harassment and inordinate delay because of the previous cumbersome procedure to seek new connection, said Sukhbir, adding that way was clear for immediate and hassle-free release of connections.

"The simplification of the procedure of releasing new connections and extending the load will go a long way in mitigating the hardships faced by consumers," Sukhbir said. Chaudhri told him that the procedure marked to be changed required consumers to submit test report from any of the licensed contractors approved by the chief electrical inspector, Punjab, about the standard of wiring and equipment. The PSPCL officials verified this report further for the release of connection. Under the garb of completing formalities, the consumers were subjected to undue harassment, and it had led to corruption at the lower levels.