For failing to repair a defective fridge and television, district consumer disputes redressal forum, SAS Nagar, directed a dealer and manufacturer of electronic appliances to pay 25,000 as compensation for deficient services.
Disposing of the complaint filed by Jaswinder Singh, a resident of a village in Dera Bassi, against the authorised dealer AV Trading company, manufacturer of fridge Kelvinator company, and TV manufacturer LG Electronic India private limited, held them deficient in services.
The consumer forum has also directed the dealer and the manufacturer, “To undertake a thorough check up of both the products by a qualified professional mechanic and ensure that the products are working defect-free henceforth. If it is found that the products are not repairable and functional, then in that eventuality, replace both the products with a new one of the same brand and size with fresh warranty as permissible within a period of one month.”
Jaswinder Singh had purchased a refrigerator and television with a one-year warranty in February 2013.
He had gifted these electronic items to his sister staying in Yamuna Nagar on the occasion of her marriage, who complained that the same were not functioning properly.
Jaswinder claimed that the engineer who visited to check appliances alleged that the products were fake and did not match with the company serial number and, therefore, the company official/mechanic refused to repair and replace the said products. He claimed that another executive also said that the TV was not in repairable condition as the TV’s speakers were torn.
AV Trading company in its reply denied any deficiency in service and claimed that the mechanic was sent to check the products who found both the products working in a satisfactory condition. The manufacturers of the electronic items were proceeded ex-parte as none appeared despite service of summons. The consumer forum presided over by Madhu P Singh, held, “In the absence of any cogent evidence, the dealer and manufacturers have failed to discharge their onus of sale of defect-free products, and having produced effective and proper after-sale service to the complainant to his satisfaction. Thus, we hold the dealer and manufacturer deficienct in service.”