District consumer disputes redressal forum has directed Sector-17 based ORRA, a branded jewellery company, to pay a Panchkula resident Rs 10,000 as compensation for selling an inferior quality diamond ring and failing to repair or replace it.
While disposing of a complaint filed by Sandeep Kumar, resident of Sector 15, Panchkula, consumer forum presided over by PL Ahuja on October 13 also directed the firm to refund Rs 34,158, the price of the ring, along with Rs 5,000 as cost of litigation.
“In spite of spending a huge amount of Rs 34,158, that too for a branded ring, the complainant's wife was deprived of using the same for a period of more than three months, which is certainly a cause of immense mental strain and agony to the complainant. By selling a sub-standard product and delaying its replacement even after promise, the jewellery company has been deficient in service. Furthermore, the offer of refund clearly substantiates the fact of their being deficient in rendering proper service to the complainant,” read the order of consumer forum.
Kumar in November 2013 had purchased a diamond ring for his fiancée after quality assurance by ORRA. However in December, diamonds from the ring started coming out due to poor workmanship and bad quality of material used in manufacturing the ring.
Kumar took the ring for repairs, but in February 2014, the diamonds from the ring once again popped out. He again sent the ring for repair, and was assured that the ring would be replaced within a week, but nothing was done.
Denying any deficiency in services, in its reply ORRA said the product sold to the complainant was unique and of world class quality. They in-turn accused Kumar of handling the ring in a negligent and careless manner, which resulted in the diamonds falling out, and denied any defect in its manufacturing.
They added that the complainant did not give sufficient time for a proper procedure to be followed for the replacement.