District consumer disputes redressal forum of the city has directed a courier company to pay Rs 1 lakh as compensation to a Phase-5 resident for failing to deliver consignment on time.
Disposing off a complaint filed by Gurdip Singh, a resident of phase 5, SAS Nagar, the consumer forum directed DTDC Courier and Cargo Limited, the courier company in question, to also refund Rs 25,380 with 9% interest to the complainant.
Singh said he had sent an international courier through DTDC on October 15 last year that had invitations, advertisement material and brochures of his new parlour in Singapore which was to be inaugurated on October 23.
Singh had clearly explained his urgency and concern about the timely delivery of the courier at the time of booking. He was assured the courier would be delivered within three working days.
Singh had couriered three boxes but only two were delivered late in the evening on October 23, after the inauguration function was over.
According to DTDC, the complainant is not their consumer as defined in the Consumer Protection Act as the consignment was booked for commercial purpose. It said no undertaking was given regarding delivery within three days and that the consignment was not insured.
Consumer forum presided over by Madhu P Singh directed on Thursday, "It is clear that the consignment containing invitations was delivered on October 23, the day of the inauguration, defeating the very purpose of sending it. Thus, there is a clear deficiency in the service provided."
It added that it is the duty of the courier company to ensure safety of the material during transit and its timely delivery as per the instructions of the consignor, in which DTDC failed.
"Thus, the courier company has been found to be deficient in rendering proper and effective service to the complainant," the forum concluded.