Pretending to be a guest of Vidhan Sabha, a young woman enjoyed fine dining and other luxuries at Hotel Mountview before fleeing without clearing the bills after putting up there for three days.
This is not the first time when a guest has dogged the hotel management without making the payment. In recent past, two such cases have also been reported.
According to information, a woman in her 20s made online reservation of a room in the hotel in name of Vidhan Sabha and checked-in on August 5. During her three-day stay, she enjoyed different amenities being offered at the hotel racking up bill amounting to around Rs 35,000.
The hotel staff came to know that the woman has fled on August 9 morning when the housekeeping staff visited her room for routine cleaning and found the woman and her luggage missing.
The woman gave Delhi address at the time of check-in, which turned to be fake and the mobile number giver by her is switched off. An internal inquiry in the matter is on.
Last month, a man projecting himself as the owner of an electrical company fled the hotel without clearing bill amounting to around Rs 40,000. He also took laptop along with him. Similarly, a woman left hotel without making the payment.
Norms thrown to the wind
The incident once again brought to fore the lax attitude of the hotel management as the laid down rules were not followed.
As per the norms, guests are allowed to check-in only after making advance payment. Only in cases where the hotel gets standing instructions of “bill to company”, advance is not taken. However, in this case neither the hotel staff charged advance from the woman nor there were any instructions from the Vidhan Sabha or any company about bill payment by them.
A senior official said the incident reflected on the poor functioning of the Chandigarh Industrial and Tourism Development Corporation (CITCO), resulting in downfall in the revenue of its flagship hotels. “The matter needs to be looked into as there are serious lapses on part of staff,” an official said.
Despite attempts CITCO managing director Tanvi Garg and Hotel Mountview manager Vijay Sharma were not available for comments.
Hotel running into heavy losses
Hotel Mountview has witnessed a steep fall in revenue in the past few years. According to the sale figures, Hotel Mountview posted an income of Rs 4.75 crore from April 2013 to July 15, 2013, which was Rs 7.76 crore during the same period previous year, thus registering around 39% fall in the turnover. There are a total of 158 rooms in the hotel and the occupancy rate was 57% last year, which fetched the corporation around Rs 3.72 crore as room rent.