Substantially widening the ambit of deficiency of service and sending a loud and clear message that the ‘Customer is indeed the king’, the SAS Nagar consumer disputes redressal forum has directed a tailor to pay Rs 5,000 as compensation for failing to stitch a suit as per the ‘liking of the customer’.
The tailor, Master Fashion World, failed to stitch the suit as per the directions of the customer Lalita Tomar, a resident of Sunny Enclave Sector 125, SAS Nagar.
When the customer complained, he refused to refund the money spent by her on the cloth.
At this, Tomar moved the consumer forum, claiming deficiency in services. The forum then directed the tailor to refund Rs 500 as the cost of the suit with 9% interest from August 16, 2013, till actual realisation apart from the compensation.
Tomar gave the tailor 2.5 m cloth and 1.5 m lining for the suit. Before the tailor was to start work, the complainant asked him for design to be applied, but was assured that quality work would be done. However, when she went for delivery she did not like the patch work and requested for a change. However, the tailor refused to change the design and gave her a bill of Rs 1,500 for design work in case she wanted the delivery. The tailor refused to receive the notice and was thus proceeded against ex-parte.
The consumer forum, presided over by Madhu P Singh, on September 12, held, “Ample opportunity for natural justice was given to the tailor, but he has deliberately not appeared. This is nothing but an admission.”
The forum observed, “The complainant has availed the services of the tailor for getting the suit stitched and the design made by him was not as per the liking of the complainant. The tailor failed to provide service and admittedly the complainant’s request for refund has not been considered.”