Cracking a whip on New Delhi-Kalka Shatabdi caterer, the Railways imposed a fine of Rs 2 lakh on Delhi-based RK Associates after two passengers travelling by train's executive class were served food with a glass piece each in their meals.
The Railways had ordered a probe following a complaint by two passengers. A passenger of coach number 4, Nibha Kewal, in a complaint to the quality food inspector of the Railways on July 21, alleged that a glass piece was found in the food served by a member of the contractor's staff. Another passenger, Gaurav, who boarded the train from Ambala and was in coach number 5, had also made a similar complaint to him in the afternoon.
New Delhi Northern Railway CPRO Neeraj Sharma said, "On the basis of the complaint, a probe was marked against the contractor. Based on which, the Railways have imposed the fine on RK Associates, besides grounding catering manager. We have also issued a warning letter to RK Associates for improving the services."
He said the team probing the complaints had also inspected the base kitchen located at Ambala, but did not find anything related to the case.