Grievance redressal panel: Three years on, just 13 meetings held against the mandated 36

  • Vinod Kumar, Hindustan Times, Panchkula
  • Updated: Jun 02, 2015 10:54 IST

The Haryana government and local administration seem least interested in addressing issues of the residents of the district, as the grievance redressal committee, Panchkula, has not been convening meetings on a regular basis.

The committee has met just 13 times since 2012, whereas it has to hold a meeting once a month as per norms.

For quick redressal of grievances, the state government had constituted a grievance redressal committee in each district, which is headed by a minister.

At present, Haryana agriculture minister OP Dhankar is heading the committee in Panchkula, after it was reconstituted earlier this year.

In 2012, the committee held six meetings, while the number went down to four in 2013. The frequency of meetings further declined in 2014, as only two meetings were held throughout the year.

This year, just one meeting has been convened so far.

Criticising the authorities for not taking the committee’s functioning seriously, former committee member SK Nayar said, “As many as 13 meets in the past 42 months show how nonserious the authorities are in addressing the problems” and demanded the committee to hold meetings regularly without fail.


The efficacy of the grievance redressal committee has come under the scanner for inaction on complaints appearing before it.

These meetings have been witnessing poor response from complainants over the past two years, owing to no particular schedule to conduct them.

Residents rue such meetings are, many a times, cancelled at the last minute without proper intimation.

The last meeting held on April 10 was earlier scheduled for April 1, but the schedule was changed without informing the residents in time.

Chief of the Residents Welfare Association (regd), Sector 12, Rakesh Aggarwal said he had lodged a complaint against the cancellation of a meeting without intimation at last minute.

“People have started losing faith in it. Most complaints are disposed of on the spot on assurance of necessary action.

The officials seem to be in a hurry to wrap up the proceedings and just a few minutes are given for each complainant,” said Aggarwal.

Despite repeated attempts, Dhankar was not available for comments.

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