Victims of domestic violence now have a friend in their hour of distress in the child and women helpline launched by the SAS Nagar police, a trend evident from the fact that majority of the calls received by the helpline were regarding domestic violence.
Police in December 2012, had started a dedicated helpline to provide a platform to the residents to call in case of emergency. Though majority of the residents still prefer to call police control room, the dedicated helpline receives about 75 calls in last three months of which majority of the calls were complaints regarding domestic violence.
Interestingly, most callers on the helpline are children who complain about the violence either against themselves or in their neighbourhood.
The police have trained special female cops, who manage the show and help the children or women in distress. The helpline has a vehicle specially dedicated for the woman helpline.
Keeping in view the sensitivity required to deal with the crime related to females and children, police had constituted a special female team that acts on the complaint lodged with the woman helpline. The helpline operates round the clock.
“The children are more proactive while seeking help in case of distress. Most of the calls are from children reporting about domestic violence” said Gurpreet Singh Bhullar, senior superintendent of police.
In response to 66 calls, special woman PCR visited the spot. Of these 35 complaints were solved on the spot while in about 20 complaints assistance of concerned police station was taken and 11 complaints were sent to local police stations.
About 47 calls were received by the helpline were just to check whether the number is working or not. The residents even called up to check the response time of the police team. “We received calls from different areas just to check whether the helpline is working and how long does it take for us to send a response team. Of these, a major chunk was received in the first 30 days of the launch,” said a police official.