For failing to refund money charged for arranging student visa, state consumer disputes redressal commission directed Healthyway Immigration Consultant Pvt Ltd to pay `10,000 as compensation for deficient services.
Disposing of an appeal filed by Kharar resident Harpreet Kaur challenging the order of district consumer disputes redressal forum which dismissed her complaint, the state consumer commission directed the immigration company to return `35,000 charged from her.
In its order dated February 11, the commission also directed the company to pay `5,000 as cost of litigation. Kaur said she had approached Healthyway Immigration Consultants Pvt Ltd for arrangement of student visa for Australia in March 2010. She said the immigration company wasted her two academic years, career and education, by not providing visa, for which she paid numerous visits.
In its reply, Healthyway Immigration Consultants denied any deficiency and claimed that after completion of services, Harpreet had even issued a no-objection certificate.
While allowing the appeal filed by Kaur, the consumer commission held, "By not refunding the amount, the immigration consultant, apart from being deficient in rendering service, has also indulged into unfair trade practice."