The insurance ombudsman for Punjab, Haryana, Himachal Pradesh, Chandigarh, and Jammu and Kashmir has come to the help of a 72-year-old resident of Bhiwani district.
Insurance ombudsman Manik Sonawane, in a July 10 order, has asked insurance firm ICICI Lombard General Insurance Company to settle Mange Ram's claim of Rs 7 lakh along with 8% simple interest within 30 days of the receipt of the order.
Tosham-based Mange Ram had filed a complaint in April with the insurance ombudsman that the ICICI Lombard did not pay the insurance claim for his stolen truck. The truck was stolen on the intervening night of February 18 and 19, 2011.
Citing his old age and poor health, Ram made a request for early hearing, to which the ombudsman agreed. Subsequently, both parties were called for a hearing on July 10. ICICI Lombard was represented by manager (legal) Meenu Sharma.
During the course of hearing, Ram said he remained in touch with the company's Rohtak office for the completing the formalities after lodging the claim. He, however, said his name was mentioned incorrectly in an FIR, causing delay and hardship to him. The complainant said he had visited company's Chandigarh office on May 8 and deposited all required documents.
ICICI representative said the complainant did not submit certain documents which held up the entire process. The company further said that a no objection certificate (NoC) from the financer was a must for releasing the payment directly in favour of the complainant.
“After going through the written submissions and verbal pleadings, I am of the view that non-settlement of the claim even after the receipt of required documents is not justified. In fact, the company representative should have informed about the receipt of claim documents.
Accordingly, an award is passed with a direction to the insurance company to settle the claim as per its admissibility under the terms and conditions of the policy. The award will also carry 8% simple interest with effect from May 23, 2015, till the actual date of payment. The award will be implemented in letter and spirit within 30 days of receipt of order,” read the July 10 order issued by ombudsman Sonawane.