The Chandigarh district consumer disputes redressal forum pulled up an insurance company for paying less than promised for an insured cow. The forum directed the firm to pay `20,000 towards the remaining claim, besides `15,000 compensation to Ambala-based Haryana Dairy Farms.
The complainant, in the petition filed before the forum, said the company, the New India Assurance, had insured each of its 16 cows for `70,000. When the complainant, following the death of five cows, claimed the insurance money, the firm paid the money in full only for four cows, while paying `50,000 for the fifth which died in December 2013.
Denying their services were deficient, the New India Assurance said claims were paid according to the current market value, contending that the fifth cow was in poor health.
Refusing to accept the argument, the consumer forum, presided over by Rajan Dewan, held on January 8:”We are of the view that the investigator deducted `20,000 from the insured value without any rhyme or reason. Such a reduction in the insured sum is arbitrary and not based on just grounds, especially in view of the valuation certificate. Consequently, we are of the opinion that the conduct of the insurance company points out towards adoption of unfair trade practice and deficiency in service.”