For failing to pay for damaged baggage, district consumer disputes redressal forum directed Jet Airways (India) Limited to pay Rs 3,000 as compensation for deficient services, along with paying Rs 1,000 as offered by them, towards the cost of the damaged bag and Rs 2,000 as cost of litigation to a Sector 8 resident.
Bandana Singh had moved the consumer forum against Jet Airways (India) Limited alleging deficiency in services for failing to pay for a damaged baggage. In her complaint, she stated that while she was returning from America to India on June 19, 2013, she boarded a flight from New Delhi to Chandigarh. However, when she reached the Chandigarh airport, she was shocked to receive the travelling bag in a damaged condition. She reported the matter to the airlines and was assured that the issue would be resolved within 24 hours, but she did not get any response.
Denying any deficiency, Jet Airways (India) Limited said the baggage suffered from normal wear and tear which was repairable. They claimed that as a gesture of goodwill, the airlines agreed to repair the normal wear and tear and also offered to pay Rs 1,000 towards the cost of the baggage, but the complainant did not accept the same.
“The complainant failed to provide any bill/receipt to the airlines, nor did she produce the same before this forum to ascertain the correct value and age of the bag. In such circumstances, the offer made by the airlines to repair the bag and pay Rs 1,000 seems to be justified and reasonable. But the act of the airlines in only repairing the bag and not refunding Rs 1,000 as offered by them amounts to deficiency in service,” said the consumer forum.