‘Know your case’ in police dept losing popularity

  • Monica Sharma, Hindustan Times, Chandigarh
  • Updated: Oct 26, 2014 10:36 IST

The much-hyped ‘Know Your Case’ initiative by the Chandigarh police, launched last year, is losing steam. The initiative was aimed to help residents know the status of their complaints or cases.

The number of people visiting the police stations during the monthly programme has come down drastically, though the police officialdom dubs it a positive sign, insisting that the number has come down as the complainant had been satisfied and did not need to be bothered.

A look at the statistics reveals that the number of visitors has been hovering around 110 and came down to 80 in some of the months. Last month, 100 people had turned up at the 11 police stations and 18 police posts across the UT. This month the programme is yet to be held. In the first meeting held in June last year, 172 people turned up. The meetings are organised on the second Saturday of every month.

City-based lawyer Amit Kumar says the nature of a case keeps changing with time. “It can never be that a complainant gets completely satisfied after meeting the cops once and never turns up again. The number going down in fact indicates that residents are either not approaching the police at all or not going to them again for finding out the latest in their case,” he said.

The programme brings station house officer (SHO) of the police station concerned along with all investigating officers at the police stations under one roof, and residents can walk up and know the progress of their case.

Inspector Poonam Dilawari, SHO, Sector 19, said, “I have actually started holding the programme every Saturday in my police station so that the entire backlog is cleared.” She claimed 26 complaints were sorted out as 36 people came to the programme at her police station last week.

Inspector Gurmukh Singh, SHO at Sector 39, says last month 12 people came to his police station to verify the status of their complaints. “And, prior to that, eight persons had turned up in August month.

All out efforts are made to satisfy the residents so that they do not have to visit again and again,” he added.

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