The wait for city residents for time-bound delivery of services and redressal of their grievances has got longer, courtesy the Chandigarh administration’s failure to implement the Right to Service Act in time.
On August 4, the UT administration had sent a proposal to the ministry of home affairs (MHA) for the enactment of Chandigarh Administration Right to Service Act, 2014.
After examining the proposal in the light of action taken by the department of administrative reforms and public grievances for legislation on the rights of citizens for time-bound delivery of goods and services, the ministry did not accept the proposal.
In a communication to the administration dated September 2, the ministry maintained: “The department of administrative reforms and public grievances introduced a bill namely the Right of Citizens for time-bound delivery of goods and services and redressal of their grievances in the 15th Lok Sabha, which had lapsed. The said bill is likely to be re-introduced in the next session of Parliament by the department.”
The ministry requested the Chandigarh administration to wait for the enactment of the Act by the Centre, which will be applicable to all union territories.
After the Right of Citizens for Time-Bound Delivery of Goods and Services and Redressal of their Grievances Act came into being in 2011, administrator Shivraj Patil accorded his consent in May 2012 for its implementation. The UT almost took two years in drafting the Right to Service Act for the city.
When contacted, UT adviser KK Sharma said they would have to wait for the Centre to enact the Act which would be extended to all union territories.
At present, the public grievances redressal system of the administration is not functioning properly, as there is no proper system for tracking the movement of complaints submitted by residents at various levels.
The Centre’s Administrative Reforms Commission in its report had recommended certain steps for improving governance in the city. It include setting up of new institutional mechanisms to redress citizens’ grievances among others.