The UT department of food and supplies and consumer affairs on Monday launched ‘Smart Chandigarh’ mobile application, a single ‘e-window’ for all information related to consumer awareness and citizen-centric services, on the occasion of Republic Day.
UT adviser Vijay Dev launched the Android-based mobile app.
UT home secretary Anurag Aggarwal and deputy commissioner Mohammed Shayin were also present.
The app has been developed by a team of officials under the supervision of Danish Ashraf, SDM (east)-cum-joint director of food-supplies department.
The app is now available free on Google Play Store (for Android mobile users). Soon it will be launched for iOS (Apple) app store and windows phone.
During the official launch of the app, Vijay Dev said this is the first major step towards making Chandigarh a smart city.
He also announced that the app is going to be the first and only official mobile app of the Chandigarh administration to cater with not just awareness about consumer rights and responsibilities but also provides all types of citizen-centric and public-utility services and information.
He further said soon he will give directions to all departments to route all information and updates through this app and also appoint a link officer for the same.
Vijay Dev also asserted that during his tenure he is determined to bring “techtonic shift” in the administration which will focus on performance and grievance redressal.
He directed that the app should become an important platform for grievance redressal to city residents.
Timelines of grievance redressal should also be made part of this redressal mechanism through the app, he said.
It contains information on consumer Protection Act 1986; responsibilities of a consumer; how to file a complaint; buying or consumer tips; important addresses/contacts/helpline numbers/ email IDs of consumer forum and various departments of Chandigarh administration; jurisdiction (revenue/police); news/ events about Chandigarh; weather information about Chandigarh (round-the-clock); daily mandi rates of various food items; disaster management; details on certificate/permissions issuance procedure; Chandigarh tourism; election/voter ID details; one-touch emergency helpline numbers; information about e-sampark centres along with contact numbers; gazetted and restricted holidays of Chandigarh; telephone directory of Chandigarh administration; information about arrival/departure of trains/flights to Chandigarh; CTU local bus routes, stoppages and fares; property (linked to Chandigarh administration website); Panjab University (important links) and filing grievances.