Misplacing a customer’s shawl handed over for dry cleaning weighs heavy on the pocket of a drycleaner who will have to pay Rs 10,000 as compensation for “illegally retaining” shawl and causing financial and mental agony to the customer.
While disposing of a complaint filed by Pushpinder Kaur of Phase 3B2, SAS Nagar, the district consumer disputes redressal forum, SAS Nagar, also directed Bright Dry Cleaners, Phase 5, to pay ` 4,000 as cost of the shawl.
Pushpinder had moved the forum against Ranvir Singh Dhillon and Gurleen Singh Dhillon alias Ammu, who run Bright Dry Cleaners, accusing them of deficiency in services for misplacing her shawl.
She said on March 12, 2013, she gave two women suits, a coat and a shawl to Bright Dry Cleaners for dry cleaning and was assured delivery on March 16, 2013. Despite repeated visits, the dry cleaner failed to hand over the shawl on one pretext or the other.
Denying any deficiency in service, Bright Dry Cleaners accused Pushpinder of filing the complaint with an ulterior motive. They said the shawl was already handed over to her. The dry cleaner said it was the duty of the complainant to check her articles before taking the delivery and leaving the shop which she failed and cannot concoct a story of wrong delivery of her articles.
Unimpressed by the arguments, the forum presided over by Madhu P Singh on October 27 held, “The dry cleaner failed to show the delivery of the shawl to the complainant which they have received under entrustment. This act of non-delivery of shawl, which has been given in entrustment by the complainant to the dry cleaner, is an act of deficiency in service and unfair trade practice.”