Two schemes launched by oil ministry to benefit domestic liquid petroleum gas (LPG) customers, which include dealer portability and to give up subsidy on domestic LPG, had not picked up much in the city.
According to the directions of the ministry, if a customer is not happy with the dealer, the same can be changed. In another scheme launched recently, different companies are sending messages to its customers asking them to give up subsidy on domestic LPG so that the same can be given to someone more needful.
According to the data, over 92 customers have requested to change their dealers, of which 85 are against the dealers of Indian Oil Corporation (IOC) and remaining are dealers of Bharat Petroleum and Hindustan Petroleum.
A senior official of IOC from Chandigarh informed, “The number of those seeking change is not high as compared to the number of customers we serve. We cannot even say if these complaints are due to issues with the dealers or by those who have shifted from other cities.” Of these 92 complaints, only 52 have been settled so far. Meanwhile, the customers said that this tool of changing the dealer is coming handy if they have some complaints with the dealer.
Santosh Kumari, a resident of Sector 21, said, “I was facing a delay in delivery of LPG by the dealer and then my son met the dealer and told him that he will be changing the dealer if the delay persists. Soon after that, the issue got resolved and ever since I get the LPG on time.”
Those in the business of delivering LPG said that such data, as to how many customers have shifted their dealers, put an adverse effect on the performance of a dealer, who is then penalised accordingly.
However, the officials from different companies inform that another scheme of giving up subsidy has not evoked much response in the city.
If the officials are to be believed not even ten customers have decided to give up their subsidy.
The dealers said that there was not much response for giving up the subsidy as the LPG costs only`600 with the subsidy and no one would give up the same.