District consumer disputes redressal forum, Chandigarh, has directed an insurance company to pay Rs 40,000 as compensation to a Sector-40 resident for failing to provide policy papers.
Disposing of a complaint filed by Mahesh Inderpal Singh Ahluwalia, the consumer forum directed ING Life Insurance Company limited to also refund Rs 2.5 lakh with 9 percent interest from February 2013 till realisation, apart from paying Rs 10,000 as cost of litigation.
In his complaint, Ahluwalia submitted that in February 2013 an agent of the insurance company approached him for taking a life insurance policy by paying one time premium of Rs 2.5 lakh. He alleged that despite payment, the insurance company failed to send the policy papers and receipt.
After waiting for months, in December 2013 he requested the insurance company to deliver the original policy.
However, instead of issuing policy, the insurance company forced him to submit an indemnity bond to obtain the duplicate policy, Ahluwalia alleged.
Denying deficiency in services, ING Life Insurance Company limited stated that the policy, along with terms and conditions, was sent to Ahluwalia. They claimed that the complainant did not raise any objection or complaint during the free look period.
Consumer forum presided over by PL Ahuja, on August 29, said, “The insurance company have not bothered to place on record the proof of delivery of the said policy to the complainant. The non-production of the proof of delivery of the insurance policy, welcome letter and terms and conditions to the complainant warrants an adverse inference against the insurance company.”