For the benefit of city residents, the UT department of information technology has introduced delivery of 16 new citizen-centric services though the e-sampark centres across the city.
The services were launched by UT adviser KK Sharma at a function organised at the e-sampark centre of Sector 21. Chandigarh has a network of sampark centres with over 38 branches spread across the UT which includes gram sampark centres and sampark kiosks also.
The initiative covers key services of the office of subdivisional magistrate (SDM), deputy commissioner office, election department and municipal corporation.
Residents will no longer be required to go to either SDM office or deputy commissioner’s office to obtain caste certificate, income certificate, character or residence certificates, as the same can be obtained from sampark centres by paying facilitation charges. The residents will also be able to apply for passports through selected sampark centres.
Timelines for each service have been also fixed for timely delivery of the services and status report would be shared with the departments concerned to ensure that there is no pendency. The citizens will be continuously kept informed about their application status through SMSes.
Also, when the certificate is ready for delivery, the resident will receive an SMS intimating him/ her to come and collect the certificate. In case a certificate is not ready by the due date of delivery, the applicant will be informed accordingly.
Speaking at the occasion, KK Sharma said: “Chandigarh administration is committed to ensure efficient and transparent public services and make all government services accessible to the residents in their locality. This is major step in this direction and we would continue to strive towards making Chandigarh a citizen friendly city.”
Sharma congratulated the department of information technology in undertaking this initiative in a short duration of time.
Mohammad Shayin, deputy commissioner, Chandigarh, said “It is a noble initiative and services can now be availed during out office hours and on Saturdays without the need for visiting a government office. At the office level, we have worked on reducing the timelines for prompt citizen service delivery.”
Shayin added that the due trainings have been conducted of the sampark staff to ensure that applications are received in totality and citizens are duly assisted in filling up of application form.
Prerna Puri, secretary, information technology, said, “This initiative will promote smart governance.
This new paradigm has focused on the use of IT to bring public services to the doorsteps of the citizens. Sampark centres facilitate better service delivery to the citizens in terms of timelines and quality, thus making governance more efficient and effective”.
Puri added that in due course of time more services would be added. She also said as a new initiative, to serve the residents of the locality, the services of railway ticket booking through IRCTC have been started in sampark centre of Sector 21 from today, making it only the second sampark centre after the sampark centre of Sector 7 to have railway booking services.