Now, women can file complaints by walking to an ATM-like kiosk

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  • Updated: Jan 06, 2015 15:07 IST

Stepping up its efforts to make the city safer for women, besides launching a women safety mobile application, ‘Raksha’, on Tuesday, the Chandigarh police will soon also set up an ATM-like kiosk where women can lodge their complaints.

The machine, Instant Complaint Logging Internet Kiosk (IClik), will be set up at Sector 22 at a cost of `Rs6 lakh on January 27. The novel concept involves the complainant narrating her complaint before a video camera installed at the kiosk. The complaint will be forwarded to the police control room (PCR) that will forward it to the police station concerned.

The audio-visual complaint will be converted into an FIR, and the complainant will receive an acknowledgement SMS on her mobile phone. The concept is the brainchild of Odisha inspector general of police (IGP) Joydeep Nayak. Odisha Police and the state-run Odisha Computer Application Centre have jointly developed this prototype machine.
The Chandigarh Police have tied up with HDFC bank for the purpose, and will use their space to set up the machine.

Explaining the concept, technical expert Debashish Chakarborty said the machine had three options to lodge the complaint — online, through voice message or in writing. The language options in the machine are Hindi, English and Punjabi.

He added when a woman registered on the machine, she would be required to give her mobile number, name, address and complaint description. After submitting the complaint, the woman would get an acknowledgement slip with the complaint number with the date and time.

“Most importantly, the machine has an emergency button on the screen that the complainant can press to directly connect with the police control room through video conferencing,” he added.

The concept was launched at Bhubaneswar, Odisha, last year by IGP Joydeep Nayak.

A similar project has already been launched at Bengaluru. The project will be announced along with the launch of mobile application for safety of women and senior citizens at the police auditorium in Sector 29 on January 6. MP Kirron Kher will preside over the event.

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