Having noticed that a section of the officers were not taking the public grievances seriously, the Punjab government on Thursday issued strict directives to officers of all departments to respond promptly to each and every complaint besides ensuring impartial justice.
Under the administrative reforms, the Punjab government has created official e-mail IDs of the officers on which they directly receive public grievances.
“It has come to the notice that some of the departments and officers concerned are not informing the complainants and not taking the public grievances seriously,” a government spokesperson said.
Instructions have been conveyed to all financial commissioners, principal secretaries and administrative secretaries for the compliance of the directions. The spokesperson said all concerned had been directed to resolve the public grievances being received on their e-mail IDs besides ensuring timely delivery of justice in keeping with the rules. He said all concerned had also been directed to ensure the acknowledgement receipt to the complainant within 24 hours of filing of complaint.
The spokesperson said all concerned would also inform the complainants about the time line of resolving public grievances. He said all departments were being made online for the facilitation of common masses and the officers directly looking after public dealing sections would route all files through the online system besides ensuring speedy and time-bound justice to the complainants.