For causing a delay in the delivery of a subsidised gas cylinder to a resident of SAS Nagar, the consumer disputes redressal forum, SAS Nagar, hauled up an oil company and a gas distribution agency last week.
The forum directed the defaulters to pay Rs 5,000 as compensation for deficient services.
Anu Gupta, a resident of Sector 48-C, SAS Nagar, moved the forum against Mataur-based Chahal Gas Service, and Rajeev Sharma, senior area manager, Indane Area Office, Indian Oil Corporation Limited, Sector 19-B, Chandigarh, for failing to provide her “the full quota of subsidised cylinders in one fiscal year.”
The forum, presided over by Madhu P Singh, directed the gas agency and the senior manager of the oil company to “deliver one subsidised cylinder to Anu Gupta for 2013-14 as per the rates applicable as on March 31, 2014, apart from paying compensation.”
The forum said: “The customer cannot be deprived of the benefit of the scheme available to her for the financial year 2013-14 due to oversight or personal difficulties of the distributor. The onus was on the gas agency to ensure the timely delivery of the cylinder against the booking done on March 28, 2014. The agency was fully aware of the expiry date of the enhanced cap of subsidised cylinders and the closing of the financial year on March 31, 2014.”
The forum further held: “The agency is responsible for deficiency in services as it has not adhered to the delivery schedule for the subsidised cylinder scheme, which was to expire on March 31, 2014, 14. Even senior manager Rajiv Sharma has failed to take any concrete steps to ensure the timely delivery of the cylinder.”
Denying any deficiency, Chahal Gas Service said that Gupta booked the cylinder on March 28, 2014.
The agency said distribution of the cylinder was not possible as it was the last week of the financial year. The agency claimed that it had delivered a gas cylinder on April 4, 2014, which Gupta had refused to accept.
Rajeev Sharma denied any deficiency and said as per norms, the quota/rate of subsidised refill was counted on the day of delivery and not on the day of booking.