Online portal asked to pay compensation for deficient services

  • HT Correspondent, Hindustan Times, Chandigarh
  • Updated: Aug 23, 2014 21:21 IST

The District Consumer Disputes Redressal Forum, SAS Nagar, directed an online portal to pay `10,000 as compensation to a resident of Sector 70, SAS Nagar, for sending sub standard clothing and failing to refund the cost of the purchase order.

Disposing the complaint filed by Sandeep Verma, a resident of Sector 70, SAS Nagar, against online portal, the forum directed the portal to refund `1,213 with an interest of 9% per annum from the date of the purchase order (November 11, 2013) till realisation, apart from paying compensation.
Verma said in November 2013, he had placed an order with the portal for purchasing a set of five formal shirts for `999 plus shipping charges of `104.

He said when he received the parcel, he found that there were five shirts in the packet. However, the shirts had half sleeves and had been packed in dirty poly packs with old packing stickers dated 2008, 2010, he alleged. He immediately sent an email to the online portal and called up the customer care.

As directed, he sent the parcel back and has been waiting for refund ever since. He said in February 2014, he had received a parcel containing an assorted Kouton men's shirt costing `999 but the same was sub-standard.

No one appeared on behalf of the online portal, so the forum gave an exparte judgment.

The forum, presided by Madhu P Singh on August 21, said, "By considering the facts, circumstances and documentary evidence adduced by the complainant alongwith his affidavit, this forum is seeing that the act of the online portal is nothing but an act of deficiency in service in accordance with the provisions of the Consumer Protection Act. Their non-appearance before this forum only shows that they have nothing to say."

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