Coming to aid of a Sector-20 resident, district consumer disputes redressal forum, Chandigarh, directed an online portal and a credit card company to pay Rs 20,000 to the complainant as compensation for deficient services.
Disposing of a complaint filed by Suresh Kumar Yadav, the consumer forum has also directed online portal Dining Plus India and SBI Card to pay Rs 7,000 as a cost of litigation.
Yadav claimed that he had a credit card of SBI Card and the representatives of Dining Plus India had informed him that he won one of their lucky draws. The online portal allegedly told Yadav that on subscription he could avail concessional on hotel accommodation in India and abroad along with free air ticket.
Yadav alleged that Rs 6,300 was charged from him through his credit card on promise of delivering him the ticket within seven days.
But despite charging he was not provided with the gift vouchers. Aggrieved by this, Yadav approached SBI Card that had advised him to fill up a dispute form. Yadav filled the form and waited for nearly four months. He also raised his grievances with the Dining Plus India via e-mail but to no avail.
The online portal claimed that there had been no direct complaint of Yadav, else the resolution would have been worked out promptly. They alleged that SBI Card had not raised the chargeback on to them.
The consumer forum, presided over by Rajan Dewan, on April 7, held, “Dining Plus India has also not given any plausible reason as to why it failed to honor the commitment of free gift vouchers to the complainant. Thus there is a deficiency in service by them.”
The forum further held: “SBI Card filed written arguments but has failed to convince us about its innocence in not forwarding the dispute form of the complainant to Dinning Plus India. This singular fault on its part has resulted in the present dispute and the complainant was compelled to seek shelter of this forum in resolving its dispute. Therefore there is a definite deficiency in service by the SBI Card on this score.”