Online travel firm to pay RS 30K for unpleasant holiday | chandigarh | Hindustan Times
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Online travel firm to pay RS 30K for unpleasant holiday

A website offering travel packages has been directed to pay Rs 30,000 to a Sector-8 couple for deficiency in services. Hungrybags.com, the website, was directed to pay Rs 25,000 as compensation and Rs 5,000 as cost of litigation by the district consumer disputes redressal forum here on September 23.

chandigarh Updated: Oct 12, 2013 20:28 IST
HT Correspondent

A website offering travel packages has been directed to pay Rs 30,000 to a Sector-8 couple for deficiency in services.

Hungrybags.com, the website, was directed to pay Rs 25,000 as compensation and Rs 5,000 as cost of litigation by the district consumer disputes redressal forum here on September 23.


Lt Col TS Bakshi (retd), the complainant, had moved the consumer forum against the New Delhi-based online travel portal, saying that he and his wife had to pay extra money for a hotel room and dinner, though they were part of the package offered by the travel company.

In his complaint, Bakshi, said that Hungry Bags had in an online advertisement in November 2012 offered a five-day holiday package in Dubai during the shopping festival there in January 2013. He had availed the tour package after paying Rs 81,000, following which he was sent air travel documents and hotel confirmation vouchers.

He alleged that on reaching the hotel on January 25, he was informed that the rooms would be available only after eight hours and was asked to wait in the reception area of the hotel. He claimed that on paying an extra amount of 240 UAE Dirhams (Rs 4,000), a room was made available.

Bakshi said that as per the hotel confirmation vouchers, two complimentary dinners were offered to be used on January 26 and January 27 in the Indian restaurant there, but when the printout of the complimentary voucher was presented, it was not honoured by the hotel and the complainant had to pay 115 UAE dirhams (Rs 1,900).

In his application to the consumer forum, Bakshi said that the company failed to organize or arrange hotel rooms on arrival and he had to pay extra cost for availing the same. He also pleaded that the complimentary vouchers of two dinners offered by Hungry Bags were also not honoured. As nobody appeared for Hungry Bags, the forum ruled exparte in favour of Bakshi.