For leaving a Zirakpur resident stranded at the airport, district consumer disputes redressal forum, Chandigarh, has directed a Sector- 34 travel agent, Monsoon Travels, to pay ` 15,000 as compensation for deficient services.
The complainant Dr Ashok Kumar Agarwal had booked a Bangalore to Chandigarh flight on October 27, 2012, of Jet Lite for December 14, 2012, through the travel agent and payment of` 6,700 was made through cheque and was debited.
However, when Agarwal reached the Bangalore Airport on December 14, 2012, for checkin, he was told at the counter of Jet Airways that his booking was cancelled because the travel agent had not paid the fare.
On contacting the travel agent on phone, its representative expressed inability to help the complainant and said that refund would be made on reaching Chandigarh.
As the travel agent failed to provide him help, it was after much struggle that he managed to get an emergency seat in Air India Flight up to Delhi only, and from Delhi, he came to Chandigarh by bus. Later, his request seeking refund were unheard and he moved the consumer forum.
No one appeared on the behalf of travel agent in spite of service of summons and he was thus proceeded against ex parte.
Disposing off the complaint, the consumer forum has also directed the travel agent to refund ` 6,700-- cost of the ticket of Jet Airways along with refunding ` 3441 paid as extra charge for getting emergency flight of Air India plus ` 610 towards the bus fare from Delhi to Chandigarh spent by the complainant with ` 5000 as litigation expenses.
“The allegations made in the complaint have gone unrebutted as none appeared to contest the case. It is proved that there was certainly a fault on the part of the travel agent in not providing proper service to the complainant.
The evidence on record proves unfair trade practice and deficiency in service on their part,” said the consumer forum presided by PL Ahuja.