The Punjab Right to Service Commission has engaged the services of the National Informatics Centre that has created unique and personalised software to enable a cohesive and comprehensive system for online access and monitoring.
Chief commissioner SC Agrawal said since the inception of the commission under the Punjab Right to Service Act, 2011, the constituted government body had addressed over three crore applications from the state, out of which, 1.06 crore had been settled this year itself.
Agrawal informed that till date, the first, second appellate and revision authorities had received 1,214 complaints out of which, 1,169 were sorted while 45 were under progress. He said in suo motu notice cases, 266 cases had been redressed and penalty had been imposed on 44 officials in 18 cases.
Giving further details, the commissioner said 6,334 issues, including birth and death certificates, driving license, residential certificates, demarcation of lands, arm licence, ration card, building plans and water and sewerage connection, which were pending in different districts, had also been resolved with the intervention of the commission.
With the online monitoring system, an efficient and speedy reddressal gateway has been created for the convenience of the public.
Agrawal added that the state was the first to bring such a system in place. “In fact, Punjab was the first state to constitute the Right to Service Commission. This system will be a testimony to the pioneering spirit of Punjab and the tireless efforts of the government for development,” he said.
The chairman stated that the online monitoring system linked various departments such as health, revenue, home, housing and urban development and would provide access and linkage to other districts.