PGI enlists 5-star hotel to hone waiters’ serving etiquette

  • Vishav Bharti, Hindustan Times, Chandigarh
  • Updated: Feb 11, 2015 14:26 IST

After a member of the Post Graduate Institute of Medical Education & Research governing body was served tea with milk instead of the green variety he had asked for during a meeting, institute officials have decided it is time their waiters brushed up on the art of serving guests for which they have tied up with none other than a five-star city hotel.

According to sources close to PGI, during the body’s meeting held two months ago, Gurdaspur MP Vinod Khanna had requested for green tea but a waiter poured milk into his beverage. One of those present later revealed the actor turned politician had refused to drink the tea.

The incident spurred PGI officials to assess the skills of their waiters and asked them to learn how to serve food and drinks at the upscale Hotel Taj. Initially four waiters, mostly working at the PGI’s administrative block where they often have to administer to “VIPs”, were sent for the 15-day “crash course”. An official who was instrumental in taking the initiative said the aim was to impart “intensive training” to the waiters ahead of the PGI’s governing body meeting next Saturday which will be chaired by health minister JP Nadda. “At one of the recent meeting a discernible difference was noticeable in the waiters’ serving etiquette,” said the official.

PGI officials said now even the institute’s cooks would need to hone up their culinary skills to which end they will be sent to another upmarket city hotel – the Mount View.

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