To make it more patient friendly, the Post Graduate Institute of Medical Education and Research (PGIMER), Chandigarh, will soon introduce a single window system for collection of various blood and urine samples.
The single window will be opened outside the new Out Patient Department (OPD) Block of the institute and it will start commissioning by the first week of February.
As per the existing system, patients have to stand in three different queues for several hours to submit the samples for examinations. Once a doctor prescribes an examination to a patient, first, he or she has to stand in a long queue to deposit money, then the patient stands in another queue to collect containers and finally, the patient has to stand in another queue to submit the samples. And the entire process takes three to four hours to get completed.
However, as per the new system, patients will be handed over a serial number at the fee counter. And on the basis of that number, the patient will be asked to wait in a waiting area, where around 70 chairs have been placed.
Then, as per the number given in token, the patients will be called through public addressing system to collect samples and before entering the collection centre, they will be given containers.
To open the single window system, the institute has also built a construction outside the OPD.
The decision will bring a great relief to a large number of patients and their wards who visit the PGIMER regularly. Every day, nearly 500 patients undergo various examinations at the OPD at the institute. Each patient is prescribed four to seven tests at any given time.
Earlier, the institute introduced online system to deliver reports for biochemistry examination and the similar system is being planned for hametology and microbiology examinations.
In December 2013, the institute had launched a software module, under which reports of the biochemistry tests conducted by the biochemistry lab are available for doctors' viewing from anywhere at the institute. The institute is also working on developing a system of sending the reports by SMS to the patients.