For failing to deliver a parcel of books, the district consumer disputes redressal forum, Chandigarh, directed the postal department to pay a compensation of Rs 5,000 to an 87-year-old senior citizen of Sector 15.
Disposing of a complaint filed by KC Sulekh, the Chandigarh consumer forum directed post master general, General Post Office, Sector 17, Chandigarh, and post master, post office, Sector 16, to jointly pay compensation amount along with Ra 3,000 towards the litigation expenses.
In May 2014, Sulekh had booked a parcel, containing books in respect of The Life and Role of BR Ambedkar, from the post master, Sector-16 post office, after paying an amount of Rs 1,159.
These books should have reached the consignee in Austria within 10 days, but the parcel did not reach its destination. Sulekh made several inquiries from the post office and also checked its movement from their website, from where he learnt that on June 26, 2014, the parcel was lying at the Ambala post office.
He then made various representations to the post office to restore the parcel and return the postal charges collected for its delivery, but to no avail. The parcel had neither reached its destination nor was received back by him, thus he moved the consumer forum.
In their joint reply, the post master general and post master pleaded that the postal officers were exempted from any liability for loss, mis-delivery or damage to any postal article in course of transmission.
Consumer forum presided over by PL Ahuja, said, "The parcel containing books was not delivered to the consignee due to willful act or default of the official/ officials of the postal department. No responsibility was fixed by the postal authorities. All this shows that the postal department is shielding their officials by not initiating any inquiry."