The district consumer disputes redressal forum here has directed Punjab Financial Corporation to pay Rs 50,000 as compensation to a retired Indian Navy commodore for deficiency in services.
Commodore Vijay Kumar Gautam (retd) had moved the consumer forum, saying that he had purchased Luxmi Rice and Gen Mills, Hoshiarpur, which was auctioned by Punjab Financial Corporation, in August 2011.
The property had been acquired by the corporation for default in payment of loan with the right to transfer by way of sale and the sale was without any encumbrances.
Gautam claimed that when he had asked the officials of Punjab Financial Corporation to supply a copy of the mortgage deed, he was made to run from pillar to post; it was supplied to the complainant in February 2013.
The deed showed that the building was delineated in the plan attached and its boundaries were also shown in the same. However, Gautam claimed, these boundaries were not described in the sale agreement nor any site plan attached with the mortgage deed was attached with the sale agreement.
Disposing of the complaint, the forum on November 11 directed the corporation to supply a copy of the site plan of the mortgaged property attached with the mortgage deed dated September 7, 1999, to Gautam, along with paying Rs 10,000 as cost of litigation.
Earlier, replying to the complaint, Punjab Financial Corporation sought dismissal of the same, saying that Gautam was not a consumer and the dispute was not a consumer dispute. They denied that Gautam purchased the unit with all restrictions.
The forum held that as Gautam had purchased the said property from Punjab Financial Corporation for consideration, he was a consumer. “The action of Punjab Financial Corporation in not supplying the copy of the site plan of the mortgage property along with the sale agreement to Gautam amounts to deficiency in service. Hence, the non-supply of these documents and non-recital of the complete boundaries of the mortgaged property in the sale agreement also amounts to deficiency in service.”