To ensure time-bound delivery of public services to citizens, the Punjab government has announced the bringing of 206 public services within the ambit of the Right to Service Act, 2011.
An official spokesperson said the state government had issued an amended notification in this regard and appointed designated officers to deliver services within stipulated time limit for the purpose of section 3 of the RTS Act.
Besides, fixing time frame for delivery of all services, the state government has also nominated first appellate authorities and second appellate authorities to decide appeals against delays in provisioning of service.
The spokesman added that under the new notification, of 206 services listed under the preview of RTS Act includes 32 services related to home department, 30 services of health, 28 of local government, 14 of power and electricity, 12 of revenue, 14 of agricultural and mandi board, nine each of social security and transport, eight of technical education, seven related to the welfare of SCs and BCs, five of town and country planning, three of industry, two of rural development and panchayats and one each belongs to personal, food, civil supply and consumer affairs, rural water supply and sanitation, dairy development and grievances & pensions departments.
The spokesperson added with the implementation of the RTS Act at the district level, an ADC (general) would be the nodal officer for all departments in a district whereas special secretary, additional secretary and joint secretary of the concerned department, as the case may be, would be the nodal officer of respective department at the state headquarters.