Selling defective car costs auto dealer, Tata Motors Rs 7.5 lakh
The district consumer disputes redressal forum, Panchkula, on Monday asked Banarsi Dass Automobiles Ltd, Industrial Area Phase 2, Panchkula, and Tata Motors to pay Rs 7.55 lakh to a Zirakpur resident for delivering a defective Tata Manza Aura.chandigarh Updated: Oct 21, 2014 10:12 IST
The district consumer disputes redressal forum, Panchkula, on Monday asked Banarsi Dass Automobiles Ltd, Industrial Area Phase 2, Panchkula, and Tata Motors to pay Rs 7.55 lakh to a Zirakpur resident for delivering a defective Tata Manza Aura.
Amit Thaman had bought a Tata Manza Aura from Banarsi Dass Automobile Ltd for Rs 6.5 lakh in 2011.
But the vehicle developed ‘missing and pick up problem’ after running for about 6,700 km.
He reported the issue to the dealer and also to Tata Motors Ltd.
After replacing the assembly intercooler, he was assured that the defect was rectified. The complainant used the vehicle for a period of about 5-6 months thereafter.
However, the problem persisted. This time, the components replaced were turbo compressor, vacuum accumulator, vacuum pump on alternator and turbo charger of the engine.
But the problem was again encountered by the complainant after the vehicle was plied for about 16,000 km.
The matter was again reported to Tata authorities, and the car was repaired again, and thereafter the car was sent for repair six more times.
The car dealer and Tata Motors Ltd submitted that there was no manufacturing defect and it was the complainant who was not getting the vehicle serviced on time. They submitted that they had always replaced the components which were required.
The forum wanted to get the car examined from director-principal, Punjab Engineering and University of Technology (PEC), but it was objected by Tata dealer and Tata Motors Ltd. They wanted to get it examined by M/s Joshi Automobile Pvt Ltd, Panchkula.
The forum allowed it but the complainant went in appeal before the state consumer disputes redressal commission, Haryana, which directed Neeraj Ratti, mechanical engineer, proprietor, Newage Automobiles, Panchkula, to examine the vehicle. In his detailed report to the forum, Ratti stated that the defects of the engine were inherent manufacturing defects.
Therefore, the forum headed by president Dharampal and members Anita Kapoor and Anil Sharma directed Banarsi Dass Automobile Ltd and Tata Motors Ltd to refund Rs 6.5 lakh, the cost of the car, and also pay Rs 1 lakh as compensation for causing mental agony and harassment, besides Rs 5,000 as cost of litigation.