With the Facebook page of the Chandigarh municipal corporation (MC) being shut down since a year, MC’s complaint centre gathering dust, and online grievance system losing track, there is finally a good news for residents as the civic body is all set to launch a new toll free number ‘155304’ on Wednesday.
With this, city residents will be able to register their complaints pertaining to stray dogs, cattle, sanitation, roads, horticulture, or any other civic problem. The number will be available from 8am to 8pm on all working weekdays.
MC joint commissioner Rajeev Gupta said, “Consumers can call the toll-free number, after which the operator will punch the complaint with the system, which will generate a complaint number. This number will be sent to the complainant’s mobile number as well as to the officer concerned simultaneously.”
Three years ago, MC had initiated a process to address problems of residents through social networking website Facebook. However, owing to shortage of staff, the page had to be shut down. MC’s complaint centre has also been gathering dust for six months now because of the same reason - shortage of staff.
The centre had telephone numbers: 0172-5009333, 5009444, 5009555, which are no more functional.
In December 2012, the MC had also launched an online grievance system. Complaints could be lodged at the websites www.mcchandigarh.nic.in and firstname.lastname@example.org, but the system lost track as no problems were being sorted out.
Nominated councillor Surinder Bahga said, “The need of the hour is an overhaul of the entire system. More sincerity is required to tackle grievances of the common man. We hope that the toll-free number will survive for long.”