The lax approach of the departments of the UT administration yet again came to the fore as they failed to comply with the directions of framing their citizen charter, a move aimed at increasing transparency and responsiveness in their day-to-day functioning.
On the directions of the ministry of home affairs (MHA), all departments were asked to prepare citizen charter and upload it on the official website of the administration by January 15. However, even after the expiry of the deadline, the departments have not bothered to abide with the orders passed in December last year.
The ministry of personnel and public grievances has already made citizen charter mandatory across the country.
Earlier, some of the departments such as education, transport, health, education and labour had provided some information on the website, but were asked to revise it and incorporate elements as required by the format prepared by the department of administrative reforms and public grievances (DARPG).
To bring out focused and effective charters, guidelines for framing the charters as well as a list of dos and don'ts was provided to the UT administration. In their respective charter, the departments were required to provide information such as services being covered, time frame for delivery, details of business transacted, grievance redress mechanism, vision and mission statement and expectations from residents.
A senior official maintained that if all information pertaining to different departments was provided on the website, it would make things lot more easier for the city residents.
The Federation of Sector Welfare Associations Chandigarh (FOSWAC) has been taking up the issue with the administration. Chairman PC Sanghi criticised the authorities for delay in framing citizen charter and demanded that all departments should upload their respective charter at the earliest.
He further urged the administration for the implementation of the Right to Service Act in the city, which he felt would be of great help to the general public.
When contacted, UT adviser KK Sharma said they would take up the issue in the next meeting of the secretaries and would ensure that all departments upload their charter on the website for the convenience of city residents.
Benefits of citizen charter
Improving the quality of services
Specify what to expect and how to act if standards are not met